Last Updated: April 2026

At WishBuddy, your satisfaction is our priority. We offer both Cash on Delivery (COD) and Prepaid payment options. Please read our Returns & Refund Policy carefully to understand the process for each payment method.

1. Return Eligibility

You may request a return within 7 days of delivery if:

•      The product is damaged or defective

•      You received the wrong product

•      The product is missing parts or accessories

•      The product is significantly different from what was described on the website

2. Non-Returnable Items

The following items are not eligible for return:

•      Products that have been used, washed, or altered

•      Products returned after 7 days of delivery

•      Products without original packaging

•      Items marked as non-returnable at the time of purchase

3. How to Initiate a Return

To initiate a return, follow these steps:

•      Email us at help.wishbuddy@gmail.com within 7 days of receiving your order

•      Provide your Order Number, Name, and Reason for Return

•      Attach clear photos or a video of the damaged/wrong product

•      Our team will review your request within 2-3 business days and guide you further

4. Refund Policy – Cash on Delivery (COD) Orders

For orders placed using Cash on Delivery:

•      Refunds will be processed via Bank Transfer or UPI once return is approved

•      You will need to provide your Bank Account Number, IFSC Code, or UPI ID

•      Refund will be processed within 5-7 business days after return is received and verified

•      Shipping charges are non-refundable unless the return is due to our error

5. Refund Policy – Prepaid Orders

For orders placed using Online Payment (UPI, Credit/Debit Card, Net Banking, Wallets):

•      Refund will be credited back to the original payment method

•      Refund will be processed within 5-7 business days after return is received and verified

•      Bank processing time may take an additional 2-5 business days depending on your bank

•      Shipping charges are non-refundable unless the return is due to our error

6. Exchange Policy

If you received a damaged or wrong product, we will arrange a free exchange within 7 days of delivery. The replacement product will be shipped once we receive the returned item and verify its condition. Exchange is applicable for both COD and Prepaid orders.

7. Return Shipping

•      If return is due to our error (wrong/damaged product): WishBuddy will bear the return shipping cost

•      If return is for any other reason: Customer will bear the return shipping cost

8. Cancellation Policy

•      Orders can be cancelled within 24 hours of placing the order

•      Once the order is shipped, it cannot be cancelled

•      For COD orders: No payment is deducted, so no refund is needed on cancellation

•      For Prepaid orders: Full refund will be processed within 5-7 business days of cancellation

•      To cancel, email us at help.wishbuddy@gmail.com with your Order Number

9. Contact Us

For any return, refund, or cancellation queries:

•      Email: help.wishbuddy@gmail.com

•      Website: https://wishbuddy.in

•      Response Time: Within 24-48 hours